Privacy Policy

Privacy Policy

Introduction

Energy Savings Hub (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services, in line with UK GDPR and data protection laws.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal details you provide to us, including:

  • Name
  • Email address
  • Phone number
  • Address and postcode
  • Any information submitted through contact forms or enquiry forms

Technical Information

We may also collect:

  • IP address
  • Browser type and device information
  • Website usage data through cookies and analytics tools

How We Use Your Information

Service Delivery

We use your information to:

  • Respond to enquiries
  • Provide quotes and consultations
  • Deliver energy services and support

Communication

We may use your details to:

  • Contact you about your enquiry
  • Provide updates about services or offers
  • Share relevant energy solutions if you opt in

Website Improvement

We analyse website usage to:

  • Improve user experience
  • Optimise performance and content
  • Understand customer needs

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

Data Sharing

Third Parties

We may share your data with trusted third-party providers such as:

  • Installation partners
  • Surveyors and engineers
  • IT and hosting providers

Legal Requirements

We may also share data if required by law or regulatory authorities.

Data Storage and Security

How We Protect Your Data

We take appropriate security measures to protect your information from:

  • Unauthorised access
  • Loss or misuse
  • Disclosure or alteration

Data Retention

We only keep your data for as long as necessary for the purposes it was collected.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to processing in certain cases

To exercise these rights, you can contact us directly.

Cookies

What Are Cookies?

Cookies are small files stored on your device that help improve website functionality and user experience.

How We Use Cookies

We use cookies to:

  • Analyse website traffic
  • Improve performance
  • Enhance user experience

You can disable cookies through your browser settings.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us through our website contact form or support channels.